Quality policy

Regent is driven by our vision IT as it should be. This means that we must deliver quality, which we realize through our business concept that we offer the market’s leading IT consultants. Regent’s employees should feel professional pride in Regent’s deliveries with the certainty that we maintain high quality at all levels.

Quality is Regent’s first principle – Be aware of the degree of quality the solution requires for its longevity and purpose. Strive for continuous improvement.

Regent must be a reliable partner for our customers where we focus on long-term relationships over short-term profits.

To ensure that Regent delivers high quality, we continuously measure our customer and employee satisfaction. Regent is striving for continuous improvement in accordance with our quality principle, this includes the Quality management system Regent uses. This ensures that Regent continuously improves to become a better supplier.

Quality goals

If Regent delivers quality, we will create satisfied and repeat customers. At the same time, we create a working environment where employees thrive and is in good health. Thus, Regent’s quality goals are set based on measuring customer and employee satisfaction as below:

• Customer satisfaction is measured by a key figure about how well we have followed up contact with our customers. If we have good contact with the customers, without receiving any complaints or other deviations, we consider the customer to be satisfied.
• Employee satisfaction is measured through surveys that are sent out monthly.